FAQ: Discounts by Product Report

Why is a product missing from the report?

If you expect to see a product but it does not appear in the Discounts by Product report, check:

• Date filter — the product may have no discounts in the selected date range. Widen the date range to check earlier periods.
• Product category filter — if you selected a specific category, the product may be in a different category.
• Discount activity — the product must have been sold with at least one item-level discount. Products with no discounts do not appear.

What is the difference between "item-level discount" and "document-level discount"?

• Item-level discount (shown in this report) — a discount applied to a single product or line item on an invoice. Example: selling Item A at 10% off.
• Document-level discount (NOT in this report) — a discount applied to the entire invoice or receipt. Example: giving the customer 5% off their entire order.

For a complete picture of discounting, check both this report and the Discounts by Customer report.

Can I see who received a particular discount on a product?

No, this report shows only product-level totals. To see which customers received discounts on a specific product, you would need to check individual invoices or run the Discounts by Customer report and cross-reference.

Why does quantity sold not match my inventory usage?

This report shows sales quantity (items sold to customers), not inventory issued or used. Returned items or items removed from inventory for other reasons may not appear here. For a full inventory picture, check your Inventory reports.

How does the report handle products with multiple currencies?

If a product is sold in different currencies (e.g., some in AFN and some in USD), the report shows the sum of all discounts across currencies. If you filter by a single currency, only that currency's discounts appear.

Can I track discounts given to specific customers for a product?

This report does not cross-reference customers and products. To see which customers bought a product with discounts, view individual invoices or run the Discounts by Customer report, then check those customer rows. Alternatively, your sales team may have a detailed transaction log.

What if my list price changed during the reporting period?

The report calculates discount amounts based on the actual price applied at the time of sale, not the current list price. So even if you raised prices later, historical discounts are shown as they were given.