FAQ: Account Transfers & Account-to-Contact Movement Report
Common questions about running, reading, and troubleshooting the Account Transfers report.
What is a "balance-to-account" transfer?
A balance-to-account transfer happens when you apply a customer's or vendor's balance to a document (invoice, bill, etc.). For example, if a customer owes you nothing but has a credit of 100 AFN, and you apply it to pay part of a new invoice, that is a transfer from their balance to the invoice (account).
Why don't I see all my transfers?
The report shows only transfers within your chosen date range and filters. If you filtered by Accounts or Contacts, only transfers involving those selections will appear. Leave filters blank to see all transfers.
What is the difference between this report and the Ledger report?
The Ledger report shows all debit and credit entries for each account. The Account Transfers report focuses specifically on movements between accounts and balances. If you want to see every transaction, use the Ledger. If you want to see only transfers, use this report.
Can I see which document caused a transfer?
Yes. If you enable the Show reference document option, the report will display the invoice, bill, payment, or journal entry that caused each transfer.
Do balance allocations appear in this report?
Yes. When you allocate a customer or vendor balance to a document, that allocation appears as a transfer from the contact's balance to the account.
How do I know if a transfer was completed or reversed?
The report shows transfers as they were posted. If a transfer was reversed (for example, if a payment was cancelled), a reversing entry will appear on a later date with the opposite amounts. Look for matching amounts with opposite dates to identify reversals.
Can I filter by transfer amount?
Not directly in the report filter panel. However, if you export to Excel, you can filter or sort by amount to find large transfers or specific values.
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