Trial balance doesn't balance

Symptom

Your trial balance report shows total debits and total credits that do not match, or individual accounts show unexpected balances.

Likely causes

1. Manually adjusted account balance — an account was edited after posting, breaking the ledger's integrity.
2. Document posted with incorrect account mapping — an invoice, bill, or payment was routed to the wrong GL account.
3. Missing or incomplete GL posting — a document failed to post entirely, leaving no ledger entries.
4. Mismatched currency or rate — if using multi-currency, an exchange rate changed or was entered incorrectly.
5. Unposted document in progress — a draft or pending document is showing in calculations but not yet in the ledger.
6. System error during posting — a network failure or server error interrupted posting.

Fix for each cause

If an account was manually edited:

1. Go to Accounts → Chart of Accounts.
2. Find the account and check its Opening Balance and Details history (if available).
3. Verify the opening balance matches your bank statement or prior year audit.
4. If you adjusted it in error, correct it to the true balance and re-verify the trial balance.

If a document routed to the wrong account:

1. Go to the document (Invoice, Bill, Payment, etc.) and open it.
2. Review each line item and the account assignments.
3. If incorrect, edit the document and save — the ledger will recalculate automatically.
4. Verify the trial balance report after the change.

If a document didn't post:

1. Go to Journal (or Transactions) and filter for the document date or document type.
2. Look for the document; if entries are missing, click the document to re-post it (or contact support if the action is unavailable).
3. Run the trial balance report again.

If currency or exchange rate is wrong:

1. Go to Settings → Currencies & Exchange Rates.
2. Check that the rate for the relevant date is correct.
3. Edit the document if the rate was applied incorrectly, then verify the trial balance.

If a draft document is affecting your totals:

1. Check that your trial balance is filtering for Posted status only, not drafts.
2. Go to Reports and verify the report's date range and status filters.

When to contact support

• If a document won't post and you see an error message, contact support with the document ID and error details.
• If you cannot locate the source of an imbalance after checking accounts, documents, and the journal, export the trial balance report and contact support with that report.