FAQ: Goods on the Way Report
Answers to common questions about tracking incoming inventory and managing open purchase orders.
Q: Why don't I see an item I ordered in the Goods on the Way report?
A: Several reasons may explain this:
- The item has already been fully received. If all ordered quantities have been received, the item no longer appears in the report. Check the purchase order record to confirm receipt.
- The purchase order is cancelled. Cancelled purchase orders are excluded from the report. Verify the purchase order status.
- Filters are applied. Check if any filters (vendor, warehouse, product) are active. Click Clear Filters to see all goods in transit.
- The purchase order status is incorrect. The item must be on an order with status "Ordered" or "Partially Received." Check the PO status.
Q: How do I know if an item delivery is overdue?
A: Compare the Expected Receipt Date to today's date:
- If the Expected Receipt Date has passed and the Outstanding Quantity is still > 0, the item is overdue.
- You can also filter the report for Item Status = "Overdue" (if available in your system).
- Follow up with the vendor to confirm the shipment status and expected new arrival date.
Q: Can I see partial receipts in the Goods on the Way report?
A: Yes. The report shows:
- Ordered Quantity — How many units were on the original purchase order.
- Received Quantity — How many units have been received so far.
- Outstanding Quantity — How many units are still pending (Ordered minus Received).
If Received Quantity > 0 but is less than Ordered Quantity, you have received a partial shipment, and the report shows the remaining quantity still in transit.
Q: Can I export this report to track goods in my own spreadsheet?
A: Yes. Click the Export button and choose Excel (.xlsx) or CSV format. The file will download, and you can open it in Excel or Google Sheets to track additional details, add notes, or create custom reports.
Q: What is the difference between "Expected Receipt Date" and "Purchase Order Date"?
A:
- Purchase Order Date — When you placed the order with the vendor.
- Expected Receipt Date — When you expect the goods to arrive at your warehouse. This is typically the PO date plus the vendor's quoted lead time.
The report's Expected Receipt Date tells you when to prepare your warehouse for the delivery.
Q: Can I print the Goods on the Way report to PDF?
A: Yes. Click the Print button on the report, then select Print to PDF instead of selecting a physical printer. Your browser will let you save the PDF to your computer. This is useful for sharing with receiving staff or archiving the report for reference.
Q: Why do I see the same item from the same vendor twice in the report?
A: This typically means you have two separate purchase orders for the same item from the same vendor. Each PO is a separate line in the report. This is normal if you placed orders at different times. If these are truly duplicate orders, consolidate them by cancelling one PO.
Q: How often is the Goods on the Way report updated?
A: The report is generated in real time when you run it. If you receive goods after running the report, those received quantities will be reflected the next time you run the report. There is no delay.
Q: Can I filter the report to show only items expected this week?
A: Yes. Use the Expected Receipt Date Range filter and set it to this week's dates. Or look for a pre-built filter option like "This Week" if available in your system. Run the report to see items you should expect to receive soon.
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