How to Reset a User's Password
A short video showing how an administrator can reset a forgotten password on behalf of another user.
Locked-out colleagues are one of the most common support requests, and this short video shows how to resolve them in under a minute. We start from Settings > Users, where you can search for the affected account by name or email.
From the user's profile, we open the security menu and trigger a password reset, which immediately invalidates the old password and emails the user a secure, time-limited reset link. The video also covers what to do if the user's email is unreachable, including how to generate a one-time temporary password instead.
Finally, we show how to confirm the reset succeeded by checking the account's audit log, so you have a record of the action for your own peace of mind.
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