FAQ: Using the Register

How do I fix a transaction if I made a mistake?

If you ring up the wrong item or the wrong quantity, you can edit or delete the item from the cart before checkout. Click the trash/delete icon next to the item or edit the qty field. If you complete the transaction and then realize the mistake, you cannot undo it from the register itself; ask your manager how to issue a refund or credit (this is typically done through the Refunds section of your system).

What if the customer does not want to buy something I already added to the cart?

Remove the item by clicking the delete icon next to it in the cart. If you have already completed the sale, contact your manager to process a refund.

Can I process a payment split between cash and customer balance?

Yes, if your system supports split payments. At the Payment screen, select Cash first and enter the cash amount, then select Customer Balance for the remaining balance. The register will deduct the remaining amount from the customer's prepaid balance. If split payment is not visible, ask your admin or manager if it is enabled.

What happens if a customer pays more than the total (overpayment)?

The register calculates the change owed to the customer. Count the cash and give back the correct amount. If the customer wants to leave the overpayment as a credit to their account (to use on future purchases), ask your manager if the system allows it.

Can I apply a discount at the register?

This depends on your system's configuration. Some POS setups allow instant discounts (a percentage off, a fixed amount, or a promotion), while others require discounts to be applied beforehand or through a manager override. If discounts are available, they appear as an option before checkout. If you need to apply a discount but do not see an option, ask your manager or admin.

What if the internet or connection drops during a sale?

This depends on your system. If the register caches transactions offline, you may be able to complete the sale and sync it later when connection is restored. If not, you may need to cancel and re-do the transaction. Ask your manager for the offline procedure or troubleshooting steps.

Can I email or print a receipt?

Yes, most POS systems offer receipt options after a transaction is complete. The register should show a Print or Email button. If neither appears, receipts may be printing automatically to a connected printer, or your admin may need to enable these options.

How do I use a customer's prepaid balance or advance?

When you select the customer at the start of the register, their balance or advance is shown (if they have one). At checkout, choose Customer Balance as the payment method, and the system deducts from their prepaid balance automatically. If the balance is not shown, the customer either has no balance or it may not be set up yet; ask an admin.

What if the customer's balance is not enough to cover the total?

Use a split payment: apply the full customer balance first, then ask the customer to pay the remaining balance with cash or card. Some systems allow you to do this at checkout; others may require manual calculation.

Can I modify an item's price at the register?

This depends on your admin settings. If manager override or price adjustment is enabled, you may see a Price or Override option next to an item in the cart. If not, you cannot change prices at the register. Ask your admin if this feature can be enabled.