FAQ: Restaurant POS

FAQ: Restaurant POS

Q: What if a guest wants to change their order after I've already added items?

You can remove individual items from the order at any time before payment. Click the item in the order list and select "Remove" or "Delete". Then add the correct item. If the guest has already been charged, you will need to process a refund or adjustment—ask your manager for help.

Q: Can I take payment from a table before all items are served?

Yes, but it is not recommended. In a restaurant, you typically take payment after the entire meal is finished. If a guest insists on paying early, you can proceed, but make sure all items that have been delivered are included in the bill.

Q: What is the difference between a discount and a service charge?

A discount reduces the bill (e.g., "10% off for loyalty program"). A service charge increases the bill (e.g., "15% service charge for parties over 8 people"). They are recorded separately in your accounts for tracking purposes.

Q: Can I split a bill between multiple payment methods?

Yes. When the table is ready to pay, you can process one payment method for part of the bill, then immediately process another payment method for the remainder. For example: 5,000 AFN by cash, then 3,000 AFN by card.

Q: What happens if the card reader fails during payment?

If the card payment system is down, ask the guest if they can pay by cash or a different method. If they cannot, your manager will need to manually process the payment later or adjust the order. Do not leave the table unpaid.

Q: Can I track which server took which order?

This depends on your restaurant's configuration. If your POS system requires a login, each order is tied to the logged-in user (the server). Check with your manager to see if server tracking is enabled.

Q: Why does the table show as "Occupied" but I don't see an open order?

The table may have an order that is complete and ready for payment. Click on the table to see if there is a pending bill. If not, ask your manager—the table status might need to be manually reset.

Q: Can I reopen a table after it has been closed and paid?

Once a table is closed, it is considered a completed transaction. If a guest forgets something or wants to order more, you must seat them at the table again (or a different table) and create a new order. This ensures each transaction is separate for accounting.

Q: Do refunds in the POS automatically post to accounting?

Yes. When you process a refund from the POS, it creates a refund transaction that posts to your accounting system. The refund account (or revenue reduction) is recorded based on how your system is configured. Ask your manager if you are unsure of the exact accounts used.