Creating and configuring a queue

A queue (نوبت) in Usystems manages the flow of patients through a department or clinic. Each queue is created for a specific department or service location and holds configuration for how patients receive and use tokens.

Before you start

• You must have admin or setup permissions for your department or facility
• Decide which department or clinic section this queue will serve
• Optionally have a list of users who will call and serve tokens
• Optional: if your facility uses global tokens (one token across multiple departments), read about that first

Steps

1. Go to Settings → Queues and click New Queue or similar create button. Open in Usystems

2. Enter a Queue name that clearly identifies the department or location (e.g., "General Clinic", "Pediatrics", "Emergency").

3. Choose the Department this queue is assigned to. Only patient arrivals and appointments in that department will appear here.

4. Choose whether this queue uses global tokens (one token works across multiple queues) or queue-specific tokens (separate tokens for each queue).

   • Leave global off if each queue should have its own independent queue number sequence
   • Check global if your facility uses one numbered token system shared across departments

5. Optionally add Assigned staff — select users who are authorized to call and serve tokens from this queue. If none are selected, all staff can use the queue.

6. Save the queue.

Tips & common mistakes

• Queue names should be unique to avoid confusion — e.g., use "Ward A", "Ward B" rather than "Main Queue 1", "Main Queue 2"
• If you plan to print queue tickets, test the print layout after creating the queue to ensure it fits your printer
• Changing the department or global setting on an active queue can affect in-progress tokens; avoid changes during patient flow
• The queue will not show tokens until patients have actually arrived or an appointment has been created in that department