FAQ: Profile Details

Can I change my username and email after I sign up?

Yes. You can change both your username (login ID) and email address from your account settings. See "Changing your username or email" for step-by-step instructions. Note that your username must be unique—if someone else has taken it, you'll need to choose a different one.

What happens to my data if I change my profile information?

Your financial data, documents, and permissions are not affected by changes to your profile. If you update your name, email, username, or photo, those changes only affect how the system displays your account identity. All your work remains intact and linked to your account.

Can an admin change my password for me?

No. Only you can change your password for security reasons. Your admin can reset your password if you forget it, but the reset link is sent to your email address, and you complete the change yourself. See your IT administrator if you cannot access your email.

Is my profile information visible to other users?

Some of it is. Your name and photo appear to your colleagues in the system (for example, on documents you create or in shared views). Your email address and phone number are usually hidden—only admins and the system see them. Check with your organization if you're concerned about privacy.

What if I want to hide my profile photo or use a generic image?

You can upload any image as your profile photo, including a blank or generic image. Some organizations have photo policies, so check with your admin if you're unsure what's allowed.

Why is my language setting not changing when I select a new one?

Try reloading the page (Ctrl+R or Cmd+R) after changing your language. If that doesn't work, clear your browser cache and log in again. If the problem persists, contact your IT administrator.

Can I have different language settings on different devices?

Yes. Your language and theme preferences are tied to your account, so they follow you across devices. If you set English on one device and Dari on another, your account will remember both—the last setting you use is what appears when you next log in on that device.

What should I do if I can't find my settings menu?

Look for your name or profile photo in the top-right corner of the page and click it. A dropdown menu should appear. If you don't see a settings option there, contact your admin—some accounts may have restricted access to user settings.